Frequently Asked Questions
When will my order arrive?
Depending on your location, that will determine when you receive your order. All orders will be received in 2 days of shipment. All orders received after Thursday 12pm, will be shipped out the following Monday.
How can I pay for my order?
We accept all major credit cards, as well as PayPal through our website store.
Orders placed over the phone or by email can be paid with either Venmo, the Cash app, or PayPal.
All orders will incur a $20 minimum for shipping/handling. If your order is shipped out of Texas you will be prompted to choose what delivery option best suits you.
Care and Storage Instructions
When you receive your product from Duke's Butcher Shop with our special packaging, your product will be safe for 6 – 10 hours upon delivery. Your product can be kept properly refrigerated for up to 14 days or longer at 36 – 42ºF.
If the product is a "bone-in" product, such as a T-Bone, Porterhouse, or Cowboy Bone-In Ribeye, please keep this product in refrigeration no more than 7 days.
If you choose to freeze your steaks, that is the buyer's discretion. Our steaks are vacuum sealed with zero-air packaging. Your frozen steaks can easily stay in the freezer for up to 365 days. When you remove your product from the vacuum sealed packaging, please allow the product to naturally thaw in the refrigerator.
We appreciate your business and look forward to serving you again in the future.